1. The Contract

Your contract is with East Anglian Holidays Limited, 1 Compass House, Trenowath Place, King Street, King’s Lynn. PE30 1EN. EA Holidays is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with new “Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with East Anglian Holidays Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of East Anglian Holidays Limited. This insurance has been underwritten by Affirma a trading brand of MGA Cover Services Limited (registered address 135 High Street, Crawley, England RH10 1DQ, company registration: 08444204 (authorised and regulated by the Financial Conduct Authority registration number 678541) under a binding agreement with Evolution Insurance Company Limited, licenced by the Financial Services Commission in Gibraltar under the Financial Services (Insurance Companies) Act to carry out insurance business in Gibraltar, and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK.

In the unlikely event of Insolvency, you must Inform MGA Cover Services Limited immediately on +44 (0) 20 3540 4422. Please ensure you retain your booking confirmation as evidence of cover and value.

 

This policy will not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.

 

2. Booking And Payment

When a booking is made, the 'lead person' on the booking signs the booking form which guarantees that he or she is over 18 years old and has the authority to accept on behalf of the party the terms of these booking conditions and pays the deposit shown for each passenger named on the booking. If the package is available, we will then issue a confirmation invoice. This confirmation will include any special requests we have agreed. A binding agreement will exist between us when we dispatch this invoice to the 'lead person’ on the booking. Please check all the details on the confirmation very carefully to ensure that everything is correct and tell us immediately of any errors.  This contract is governed by English Law, and the jurisdiction of the English Courts.

 

Coach Holidays Deposit - £60 per person

 

Our commitments  are  conditional upon the balance being fully paid at least 8 weeks before your departure date in compliance with the new Package Travel and Linked Travel Arrangements Regulations 2018. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges shown below.

 

3. Brochure Accuracy

EA Holidays Ltd makes every effort to ensure the accuracy of the brochure information and pricing, regrettably errors may happen. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice. All holiday itineraries are subject to change due to unforeseen circumstances.

 

4. Pricing

We reserve the right to amend the advertised price of unsold holidays at any time and correct errors in the prices of confirmed holidays.  When we become aware of such an error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel your booking if you do not wish to accept the price which is applicable to the holiday.

 

Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The prices shown are per person sharing a twin or double bedded room. Single occupancy of a bedroom may be subject to a supplementary charge and these charges are shown in the brochure as a ‘Single supplement’. Some European towns, cities, and villages have applied tourist taxes which are generally paid directly to the hotel by each guest. These taxes are not included in our prices but we will notify you when such a tax is applicable.

 

The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, airlines, ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to the cost of the first 2% of the holiday price. Only amounts in excess of this 2% will be surcharged plus an administration fee of £5 per person. If the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and administration fee. We will communicate the options with you either through email or letter, with a reminder if necessary. If you decide to cancel for this reason we must receive written notice within 14 days of the date of the surcharge invoice.

 

The currency exchange rates we  used in costing the  holidays are based on £1 = €1.14

 

5. If You Change Your Booking

After we have issued our booking confirmation we will try to accommodate any changes you may want to make but we do not guarantee to do so.  Any changes must be notified to us in writing and signed by the person who signed the booking form.This must be accompanied by a payment of £20 per person to cover our administrative costs, plus costs we incur in making the amendment. Alterations cannot be made after the final balance due date and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the holiday cost.

 

6. If You Cancel Your Holiday

You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person who signed the booking form and is communicated to us in writing. In compliance with the Package Travel and Linked Travel Arrangements Regulations 2018, you will have to pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. Your cancellation will take effect from the date on which we receive your written confirmation of the cancellation. You must also return any tickets or vouchers you have received. If any person with whom you are sharing accommodation cancels their booking and you (and others sharing the room) wish to continue with your holiday the reduction in room occupancy may increase the cost for the remaining passengers. Where bought in supplies, such as flights, cruises, ferries, hotel accommodation etc have been bought on your behalf, and where the terms and conditions of the supplier are non-refundable, these items will be charged in full at the full retail price. If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charges will be applied to the remainder:

 

Period before departure

within which written cancellation

of holiday is received                                                               Cancellation charge as a %

                                                                                                                                                 of total cost

More than 56 days                                                                                                Deposit

56 - 42 days                                                                                                                       30%

41 - 22 days                                                                                                                        50%

21 - 8 days                                                                                                                           75%

7 - 1 day(s)                                                                                                                           95%

Departure day or later                                                                                            100%

 

 

7. Unavoidable & Extraordinary Circumstances:

You have the right to cancel your holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall make a full refund but we will not be liable to pay you any compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this section, “unavoidable and extraordinary circumstances” includes warfare, acts of terrorism, and significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

 

Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).

 

8. Transferring Your Booking

You can transfer your booking to somebody else  but  the person must satisfy all the conditions for the holiday and you must provide us with written confirmation no later than seven days prior to departure.  We will make an administration charge of £20 per person for every transfer we make plus any reasonable additional costs caused by the transfer.  You will remain responsible for ensuring that the holiday is paid for by the balance due date.

 

9. Alterations To Your Holiday By Us

We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will inform you of any such changes as soon as is reasonable including   the minimum number of passengers required on the trip.

 

If, after booking and before departure, we make a major change to your holiday (other than force majeure) you will have the option of you may either: - accept the new arrangements offered by us,  withdraw from the holiday without penalty or alternatively you may transfer to another holiday we may offer also without penalty or a replacement holiday of lower value together with a refund of the price difference.  In any of these cases we will pay you compensation according to the scale set out below.  A major change includes a change in departure date, a change of departure or return time of more than 12 hours, the location of resort or type of hotel, (excluding overnight hotels). A change to the published hotel, where an alternative of the same category or higher is offered does not constitute a major change.

 

 Period before departure within

which a major change is notified                                                  Up to 5 days                                   6 days or more

More than 56 days                                                                                                         £0                                                               £0

48 - 56 days                                                                                                                        £5                                                               £10

21 - 47 days                                                                                                                        £10                                                              £15

8 - 14 days                                                                                                                           £10                                                             £20

0 - 7 days                                                                                                                             £15                                                              £25

 

Important Note

Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel. All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 6 weeks before the scheduled departure date, except where you have failed to pay the final balance or by reason of force majeure.

 

10. Force Majeure

In these booking conditions, "force majeure" means any unavoidable and extraordinary circumstances beyond our control which we or the supplier of the service(s) in question could not have avoided, even if all reasonable measures had been taken. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.

 

11. Implications of Brexit

There is currently no information regarding the effects of the United Kingdom’s decision to leave the EU. We will monitor the situation and will let you know once it becomes clear if anything will affect your holiday. As this is a completely unprecedented event which is totally outside our control we will treat any changes as force majeure. We will endeavour to provide suitable alternative arrangements but we will not be liable to pay you any compensation.

 

12. Our Responsibility To You

We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard. If any part, of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee. We will pay you appropriate compensation if this has affected your holiday. The most we will have to pay if we are liable to you is the price you paid for the holiday (not including insurance premiums and amendment charges).  We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday at all.

 

However, we are not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party.

 

We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges).We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.

 

If any clients suffer death, illness or injury whilst overseas arising out of an activity which does not form part of the holiday we shall, at our discretion offer advice and  guidance. Where legal action is contemplated, our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.

 

13. Pick Up Point, Itineraries, Travel Documents and Passport

You are personably responsible for ensuring that you are at the correct location, at the correct time, with the correct documents and we will not be held liable for any loss or expense suffered by you or your party because of incorrect travel documents or if you or anyone in your party is not at the at the correct location at the correct time. British citizens travelling outside the United Kingdom must have a full UK passport valid for a minimum of three months after the scheduled date of return.  If you do not hold a full British Passport or you have any doubts about your status as a British citizen/resident status you must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking on any of our overseas holidays. We cannot accept responsibility if passengers are not in possession of the correct travel documents.  For full details on passport requirements, please contact ‘The Identity and Passport Service’ on 0300 222 0000 (www.direct.gov.uk)

 

You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. Approximately 7 to 14 days prior to departure we will send the lead named passenger all the necessary labels so that you receive them in good time.  Certain travel documents are retained by us and your Tour Manager or driver will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement. East Anglian Holidays Limited reserve the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the holiday will operate.

 

Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion, or any part of an excursion, not taken. Admission fees to buildings, grounds, fares for scenic cruises, train rides etc are not included in the price of the holiday unless otherwise stated on the relevant brochure page in the section headed ‘Included for Extra Value’. No refund will be made if any member of your party does not wish to take advantage of any part of a holiday which is included in the price.

 

14. Special Requests

If you have a special request, we will do our best and we will pass your request on to our suppliers.  You must make any request when you make your booking and ensure that you provide as much detail as possible.  If fulfilment of your special request is vital to your holiday, it must be specifically agreed with us before or at the time when you make your booking and it should be entered on your booking form. Any special request is not guaranteed unless the request is shown as ‘confirmed’ on your confirmation invoice.  If fulfilment of your special request incurs any additional costs, this amount will be added to your invoice or we will inform you that it will have to be paid locally.

 

If you will need assistance, or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can try to help to maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information you should contact us.

 

If your special request relates to a special diet, please tell us before booking or as soon as you are medically advised and send us a copy of the diet.  We will contact the hotel or hotels on your holiday but please note that some hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to do so unless we have specifically confirmed to you that a special diet will be catered for and this is shown as confirmed on your confirmation invoice.  Of course we won’t always know how well a supplier may cope with a special diet but where we think that a hotel is unlikely to be able to cope with a special diet we will tell you prior to issuing a booking confirmation so that you can exercise your right to cancel.

 

15. Wheechairs and Mobility Scooters

If you wish to take a folding wheelchair on holiday or mobility scooter you must request this at the time of booking.  Whilst we like to help we have limited space available and you should ensure that we can accommodate your request before completing your booking with us.  Any such device must  break down into seperate parts each weighing no more than 20kg.  The user or companion must be able and agree to dismantle and reassemble the device and store it in the luggage hold under instruction of the coach driver. We cannot accomodate Class 2 mobility scooters under any circumstances. Please do not take offence if a mobility vehicle is refused as we will not jeopardise the smooth running of the holiday. Conditions regarding Luggage and the HomeLink Service will apply.

 

16. Luggage

Please ensure that the luggage labels provided by us are securely attached to your luggage. We restrict luggage to one medium sized suitcase weighing no more than 20kg per person. You may also take a small holdall of a size appropriate to be stored on the overhead luggage rack.  When an overnight stop is used en-route to your destination you may also bring a small overnight bag with you but please inform the driver when your luggage is being loaded to ensure that it is easily available at the overnight stop. The luggage lockers on the coach will remain locked but we do not accept any responsibility for loss or damage to belongings left on a vehicle. We recommend you to take all your valuable belongings with you. We accept no liability for loss or damage to luggage unless we have been negligent.

 

17. HomeLink Service

This is available on bookings made 14 days or more prior to departure, after this time we may, at our discretion, provide the HomeLink service but in these circumstances it will be subject to an administration charge of £10.00.

 

You may be required to share your vehicle. This is East Anglian Holiday’s decision and if any customer is not prepared to share a vehicle East Anglian Holidays will not accept any responsibility for transport to or from the coach.  If by exceeding your luggage allowance or for whatever reason, either on outward or return journeys, an extra vehicle is deemed by East Anglian Holidays or its suppliers to be required, East Anglian Holidays accepts no responsibility for transport to or from the coach or any expense incurred.

 

East Anglian Holidays reserves the right to make all decisions regarding the HomeLink Service.  Any changes you wish to make which are acceptable to East Anglian Holidays and are made later than 14 days prior to departure will be subject to an administration charge of £10.00.  If you or any member of your party attempt to make any changes to the HomeLink arrangements other than directly with us, the HomeLink Service will be withdrawn and EA Holidays accepts no responsibility for transport to or from the coach or any expense incurred.

 

If you live outside the area for the HomeLink Service to be included in the price but ask for this service to be extended, you are accepting an extra charge, the amount of which will be provided on request from our office. This will be added to your invoice. If, after consideration, you wish to decline this service and make your own way to and from the coach you must let us know immediately or at latest 14 days prior to departure.

 

It is your responsibility to ensure that your luggage is transferred to the correct vehicle for the homeward HomeLink Service.

 

18. Health And Safety

In some foreign countries, standards of infrastructure, safety and hygiene may not be as high as those to which we are accustomed in the UK.  You should therefore exercise a greater degree of care for your own protection.  There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. Further information can be obtained from your GP who can provide you with the leaflet "Health Advice for Travellers" published by the Department of Health.

 

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time.  If you are planning to undertake a journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor's certificate confirming that you are fit to travel.  During the journey we provide comfort stops as frequently as possible.  During these stops you are encouraged to get off the coach and walk around.  Exercise reduces any discomfort which may be caused by periods of immobility.

 

Smoking, and using e-cigarettes is not allowed on the coach but regular comfort stops are made. We do not allow animals or pets on our holidays. Registered Assistance Dogs will normally be accommodated on UK holidays but not on overseas holidays.

 

19. Coach Seating

Requests for particular seats can be made on most holidays when booking but because allocations are made on a first come, first served basis you are recommended to book early.  When your booking is confirmed you will be offered the best seats that are available at that time. There is a seating plan of the coach on our booking form, but it is possible that on occasions operational reasons will use a coach with a different configuration.  We reserve the right to alter a coach-seating plan and allocate seats other than those you have booked. If this happens we will allocate you the seats which we consider as close as possible to the originally allocated seat.  Single passengers may be required to share a double seat with another single passenger.  When your booking is confirmed, you will be given a choice of seats that are available at that time. A single passenger may initially choose a seat other than the one offered in the hope that the coach will not fill to capacity however we reserve the right to move you to an unallocated seat next to another single passenger if we need the double seat to be made available at any time. If you feel that you require two seats, then these must be purchased in advance at the time of booking. If you fail to do this and it transpires that the seat allocated is insufficient for your needs and there is no alternative seating available, then you will be refused access to the coach and no refund will be given. If someone may want to book later but sit near you please discuss this with us when you make your booking.

 

Specific seats will not be allocated on coaches which operate on coaches which carry out transfers.

 

20. Travellers With Disabilities

We want everyone to enjoy our travel arrangements but we are not a specialist disabled holiday company.We are happy to advise and assist you in choosing a suitable holiday. But, as some of the hotels and resorts featured may not cater for even the simplest facilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, boarding the coach, enjoying excursions, eating, dressing, using toilet or bathroom or with mobility) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Tour Managers and Drivers are not able to provide such assistance. Please see the section ‘Wheechairs and Mobility Scooters’ if appropriate.

 

Important

You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it, before you book your holiday or as soon as you become aware of such.  We reserve the right to prohibit travel if  you exhibit medical symptoms likely to cause ill health to others.  It is vital that you ensure that you are fit to travel prior to commencing your holiday, as full cancellation charges will apply if we have to terminate your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking.

 

If you damage or soil, howsoever caused, East Anglian Holidays or our suppliers property you will be charged in full for repair, cleaning or replacement.

 

21. Passenger Behaviour

We want all our customers to have an enjoyable and carefree holiday.  You are responsible for your behaviour and the effect it may have on others.  If you or any member of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause damage, injury or ill health to any other person or is in any way detrimental to the enjoyment of their holiday, or which could damage property, we have the right to terminate your contract with us.  If this happens we will have no further obligations or liability to you.

The Tour Manager, coach driver, representative, ship's captain, or authorised official of other means of transport is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive.  If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale shown.  If the refusal is during the holiday or on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.

 

Audio equipment of any type may not be used on the coach. You may not use mobile telephones when on the coach except in cases of extreme emergency with the prior agreement of the Tour Manager.

 

22. Travel Insurance

We strongly advise all our customers to take out travel insurance. It is not compulsory to have travel insurance for our holidays in the United Kingdom but is compulsory for our holidays operating outside the United Kingdom.  If you do not have adequate insurance and require our assistance at any time, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.   You must advise us of your insurer, the policy number and 24 hour contact number.

 

23. If You Have A Complaint

If you have a problem during your holiday you must tell the Tour Manager at the earliest opportunity so that they can do their utmost to resolve the problem immediately.  If they are unable to resolve the problem to your satisfaction you must complete a Customer Complaint Form which is available from the Tour Manager.  You will be given a copy of this report which you should keep.  If, on your return from holiday, you remain dissatisfied you should write to the company within 14 days. In your letter you will need to include full details of your complaint and all relevant information.  If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. It is therefore a condition of this contract that you communicate any problem to our Tour Manager immediately and obtain a written Customer Complaint form.

 

24. Suppliers and Hotel Facilities

Suppliers and hotel facilities have been described in good faith but due to maintenance, changes by the supplier etc we cannot guarantee that a given facility will be available at any given time. Ferries, cable railways, boat trips and many other itinerary components may depend on weather conditions and maintenance and may be suspended by the supplier. If the withdrawal of a facility means an excursion or route has to be altered we will do our best to make any changes in such a way as to improve if possible or at least to detract from the holiday as little as possible.

 

Where we make mention that a hotel has a lift this does not imply that access to all rooms is totally without any steps. Some hotels, particulary older properties and those not purpose built as hotels, may have steps to reach the lift or between the lift and bedrooms. If we mention that a hotel offers ground floor bedrooms there may also be some steps involved. If level access to your hotel bedroom is important to you please ask at the time of booking and state this as a ‘Special Request’ on you booking form. We will do our best to comply with your requests but conditions stated under ‘Special Requests’ apply. Please also note that a hotel may have steps to enter or between public areas/rooms, please ask at the time of or prior to booking.

Pictures of hotels used in the brochure are often provided by the supplier and they sometimes have different styles and sizes of rooms and we can only show one picture.  Hotels often enhance images with champagne, trays of food etc which may be available as an extra but is not normally included in the room as standard. Hotel grading and star ratings are different in each country.  A 3 star in one country could be better, in some ways, than a 4 star in another. We use the star ratings for the country the hotel is located in.  Some hotels, or more usually hotel chains have opted out of the formal grading schemes but self grade according to the same, or their own, set of parameters.

 

Twin bedded rooms abroad are often equipped with one bed base, usually two mattresses and two sets of bedding.

 

Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page (Single supplement). Sometimes a single person may be allocated a double or twin room but the payment of a ‘Single supplement’ does not imply that the room allocated will be anything other than a room designed for one person (with one single bed). Where a holiday shows that no single room supplement is charged we have a limited allocation of this type of room. Sometimes further single rooms will be allocated to us on application but these may attract a supplement.

 

25. Entertainment

Some of our hotels arrange entertainment. Where this is an integral part of the holiday, details are given on the respective brochure page.  If a hotel is planning to provide entertainment but withdraws this after we have included it in the itinerary we will try to provide you with a substitute activity such as a game of bingo or quiz.

 

26. General Data Protection Regulations

We comply with the GDPR 2018 Regulations, our data controller is our Managing Director and our data protection policy (our privacy policy) can be found on our website www.eaholidays.co.uk or you can request a copy from our office.

 

We retain your full contact details and other personal information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We may share your information with third parties relevant to the holiday you have booked.  We only pass your information on to the relevant suppliers of your travel arrangements if we consider it important for the proper performance of our contract with you and we take full responsibility for ensuring that proper measures are in place to protect your information. In making a booking, you consent to this information being passed on to the relevant supplier of services.

 

27. Our Emergency Contact Details

During office hours: Telephone: +44 (0)1553 353053

Out of hours: Emergency only! +44 (0)1553 353055

email: enquiries@eaholidays.co.uk

 

Your Tour Manager’s mobile phone number is shown on your Holiday Ticket. This number may be used from 17.00 on the day before departure (or from the last time the office is open prior to departure) to 2 hours after your return only.

 

28. Publication date and details

This brochure was published in the United Kingdom by East Anglian Holidays Limited, 1 Trenowath Place, King Street, King’s Lynn, Norfolk, PE30 1EN  in December 2018.