Phone: 0800 3202100
Monday - Friday 9.00am-5.00pm
How to book your holiday:
1
Phone to check availability - If you are in any doubt talk to us, we want you to make the right choice too!
At this time you can make a provisional booking to reserve coach seats, hotel rooms etc.
We will hold your booking without deposit for up to 10 days.
2
Read our booking conditions and then complete your booking form.
(We can only accept one pick-up address per booking however if you want more than one pick up address (perhaps because you live at a different address from your travelling companion) just make more than one booking!)
3
Send or bring this to the office together with your deposit.
If the final balance due date has been reached you need to pay the whole amount at this time.
Pay by cash, cheque or card.
Tickets and holiday documents
The tickets for your holiday, luggage labels, itinerary and the details of the HomeLink service will be sent to you approximately one to two weeks prior to departure. Please attach luggage labels prior to travel.
Meal Arrangements:
The first meal included is generally evening dinner on day one and the last meal is generally breakfast on the last day. If special meal arrangements eg; full board, wine and water at dinner are mentioned this refers to the main stay hotel only. Overnight stays include dinner bed and breakfast unless stated.
In particular, seasonal breaks and holidays often include more. We try to make all meal arrangements clear in the brochure but if you are in any way unsure please ask.
Dinner in a UK hotel is a minimum of 3 courses with at least 3 choices at each course plus tea or coffee. Breakfast in the UK is a full cooked breakfast.
Outside the UK we also offer 3 courses with a choice on the dinner menu however a choice may not be available on the night of arrival and some hotels only provide a choice of main course. A choice is not always offered for special regional meals or other themed meals (but an alternative can usually be arranged). A buffet breakfast (not always with hot items) is offered on Continental holidays.
On ferry crossings from Dover to Calais we also include a food voucher for breakfast to be enjoyed whilst we are at sea.
(The voucher can be used at any food outlet on board even for items to be eaten later if you prefer).
Suitability of Itineraries:
We want you to choose the right holiday and we are here to help so if you have limited mobility or anything which may limit the enjoyment of part of an itinerary please discuss this with us. For instance you may be concerned that an excursion includes visiting a stately home which may have stairs or includes a walking tour and you may worry that you won’t manage the pace. You may wish to know the maximum altitude a holiday in the Alps reaches; whatever your concern, whilst we may not be able to change things we can give you the information you need to make a proper assessment. If a holiday is not suitable for you we can help you choose an alternative.
Day by day:
Itineraries will not necessarily take place in the order they appear in the brochure, the actual day by day itinerary will be sent to you with your holiday ticket.
'Extras' are often included:
On each brochure page is a section headed ‘Included for Extra Value’. This where we list the ‘extras’ we have included in the price. Here you will find steam train rides, entrance to stately homes, museums, boat cruises, extra food such as cream teas etc. We have been known to include even more than we have room for in the 'Included for Extra Value' box so if you see something in the itinerary which is not mentioned just ask. What we include is generally dictated by its importance to the itinerary and if there is a viable alternative for you; we don’t like to take you somewhere where you have to pay for an attraction but there is nothing else for you to do if you don’t!
Maximising your enjoyment:
No matter how trivial you think a request is, ask anyway before or during your holiday - we might not be able to help but give us the chance! If we cannot help you have lost nothing but at least we have had the chance to try! It is so frustrating for us to hear that a small effort from us would have made a big difference to you but after your holiday we can do nothing! Remember, the only reason we are here, is to provide you with a great holiday, help us to do that!
Lots more information in “Frequently asked questions”:
Phone: 0800 3202100
Suitability of Itineraries:
We want you to choose the right holiday and we are here to help so if you have limited mobility or anything which may limit the enjoyment of part of an itinerary please discuss this with us. For instance you may be concerned that an excursion includes visiting a stately home which may have stairs or includes a walking tour and you may worry that you won’t manage the pace. You may wish to know the maximum altitude a holiday in the Alps reaches; whatever your concern, whilst we may not be able to change things we can give you the information you need to make a proper assessment. If a holiday is not suitable for you we can help you choose an alternative.
Day by day:
Itineraries will not necessarily take place in the order they appear in the brochure, the actual day by day itinerary will be sent to you with your holiday ticket.
'Extras' are often included:
On each brochure page is a section headed ‘Included for Extra Value’. This where we list the ‘extras’ we have included in the price. Here you will find steam train rides, entrance to stately homes, museums, boat cruises, extra food such as cream teas etc. We have been known to include even more than we have room for in the 'Included for Extra Value' box so if you see something in the itinerary which is not mentioned just ask. What we include is generally dictated by its importance to the itinerary and if there is a viable alternative for you; we don’t like to take you somewhere where you have to pay but there is nothing else for you to do if you don’t!
Maximising your enjoyment:
No matter how trivial you think a request is, ask anyway before or during your holiday - we might not be able to help but give us the chance! If we cannot help you have lost nothing but at least we have had the chance to try! It is so frustrating for us to hear that a small effort from us would have made a big difference to you but after your holiday we can do nothing! Remember, the only reason we are here, is to provide you with a great holiday, help us to do that!
Lots more information in “Frequently asked questions”: